1. Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once an order is processed, you will receive a confirmation with tracking information, if applicable.
2. Shipping Methods and Delivery Times
Scent Box partners with reputable carriers to ensure timely delivery. Estimated delivery times are as follows:
Standard Shipping
Estimated Delivery Time: 5–10 business days
Cost: Free
Expedited Shipping
Estimated Delivery Time: 2–5 business days
Cost: Additional fee applies
Priority Shipping
Estimated Delivery Time: 1–3 business days
Cost: Additional fee applies
3. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected and the destination address. Scent Box reserves the right to adjust shipping fees due to carrier changes or unexpected circumstances.
4. International Shipping
Scent Box ships internationally to select countries.
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
Delivery times for international orders may vary significantly due to customs processing.
5. Order Tracking
Once your order is shipped, you will receive a tracking number to monitor its progress. Please allow up to 24 hours for tracking information to update after shipment.
6. Shipping Address
Please ensure that all shipping information is accurate.
Scent Box is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
Changes to the shipping address after an order is placed may not be possible.
7. Lost or Damaged Shipments
Scent Box is not responsible for packages lost or damaged in transit by the carrier.
If your order arrives damaged, please contact the carrier immediately to file a claim.
Our support team can assist by providing documentation for claims.
8. Order Delays
Occasionally, orders may be delayed due to high demand, carrier issues, or other unforeseen circumstances. Scent Box will make reasonable efforts to notify you of any significant delays.
9. Contact and Support
For questions regarding your shipment, tracking, or order status, please visit our website’s support section for assistance.
By placing an order with Scent Box, you acknowledge that you have read and agree to this Shipping Policy.